About Us

Our Story

Velcari started with a simple frustration: too much of today's fashion feels disposable. Trends move fast, quality drops, and what looked great in spring ends up forgotten by autumn. We wanted to build something different - clothing that lasts longer than the season it was bought in.

We launched Velcari as a small online brand focused on one idea: fewer pieces, made better. We're still a small team, which is exactly how we like it. It means every customer email is read, every product is chosen with care, and every decision still feels personal.

Our Mission

To make refined, well-made clothing accessible to people who care about how their wardrobe is built - not just how it looks today, but how it holds up over time.

Our Vision

A wardrobe shouldn't be a rotating door. We believe in fewer, better pieces - clothing that earns its place in your closet through fit, fabric, and craftsmanship rather than through hype.

What We Offer

Velcari offers apparel, footwear, and accessories for both men and women. Our collections are built around versatile essentials - knitwear, outerwear, tailored basics, and seasonal staples - that work across casual and dressed-up settings. We focus on natural fabrics where possible (merino wool, cotton, leather), classic silhouettes, and details that matter: stitching, hardware, lining, weight.

We're a direct-to-consumer brand. You won't find Velcari in department stores - every piece is available here, on our official online store.

How Velcari Operates

Velcari is operated by Velcari Limited, a company registered in Hong Kong. We currently ship to customers within the United States, with every order sent through tracked delivery. Our customer support team works remotely to keep response times short, and we typically reply to inquiries within 12 hours.

Returns and exchanges are handled through our US warehouse. All returns must be requested first by contacting support@velcari.com — full details are available in our Refund Policy.

We're committed to a secure, encrypted checkout, clear and transparent delivery timelines, and responsive customer support before and after every purchase.

Who We Are

  • Company: Velcari Limited
  • Registration Number: 78606086
  • Registered Business Address: Unit B, 12/F, Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong
  • Warehouse / Return Processing Address: 1345 Seaboard Industrial Blvd NW, Atlanta, GA 30318, United States

Get in Touch

We read every message. If you have a question about an order, sizing, a product, or just want to share feedback — we'd love to hear from you.

  • Email: support@velcari.com
  • Phone: +1 (855) 213-7715
  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC-4). Saturday and Sunday: Closed.

We aim to respond to your inquiries within 12 hours.