Frequently Asked Questions
Shipping & Delivery
Where do you ship?
We currently ship to addresses within the United States. Every order is sent with tracked delivery through trusted carriers including USPS and UPS.
How long will my order take to arrive?
- Processing time: 1–3 business days (Monday to Friday)
- Standard Shipping: 7–13 business days total
- Priority Shipping: 6–11 business days total
Delivery times are estimates and may be affected by carrier delays or weather conditions. For full details, see our Shipping Policy.
How much does shipping cost?
Standard Shipping is a flat $6.99, and Priority Shipping is a flat $9.99.
Shipping is free on all orders over $100. See our
Shipping Policy for full details.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a personal tracking link. You can also track your order anytime through the Track Your Order page on our website.
Orders & Payment
What payment methods do you accept?
We accept American Express, Visa, Mastercard, Discover, Diners Club, JCB, Maestro, Apple Pay, and Google Pay. All transactions are processed in USD.
Is my payment information secure?
Yes. Our checkout uses 128-bit SSL encryption and is PCI DSS compliant. We never see or store your full card details — only the last 4 digits for reference.
Can I change or cancel my order?
We process orders quickly to get them to you faster, so we may not be able to change or cancel an order once it's been placed. If you need to make a change, email us at support@velcari.com as soon as possible and we'll do our best to help.
Returns & Exchanges
Can I return my order?
Yes. We offer a 30-day return policy from the date you receive your item. Items must be unworn, unused, with tags, and in their original packaging. Sale items and gift cards cannot be returned.
To start a return, email us at support@velcari.com.
Who pays for return shipping?
- Standard returns (change of mind): The customer covers return shipping costs.
- Damaged, defective, or incorrect items: Velcari covers the return or replacement cost and may offer a replacement or refund after review.
- Size exchanges: Free exchange. We cover the shipping.
What if my item arrives damaged or defective?
Contact us at support@velcari.com within 30 days of receiving your order with photos of the damage. For damaged, defective, or incorrect items, Velcari will cover the return or replacement cost and may offer a replacement or refund after review.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. Your bank may take additional time to post it.
Sizing & Products
How do I know what size to order?
Each product page includes a size guide tailored to that item. If you're between sizes or unsure, email us at support@velcari.com — we're happy to give a personal recommendation. And remember: size exchanges are free.
What if my item doesn't fit?
We offer free size exchanges. Just email us at support@velcari.com and we'll guide you through the process.
About Velcari
Velcari is operated by Velcari Limited
Company Registration Number: 78606086
Registered Business Address: UNIT B, 12/F, HANG SENG CAUSEWAY BAY BUILDING, 28 YEE WO STREET, CAUSEWAY BAY, HONG KONG
Email: support@velcari.com
Phone: +1 (855) 213-7715
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM UTC-4