Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@velcari.comÂ
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@velcari.com
Return Shipping Costs
- Standard returns (change of mind, no longer wanted): The customer is responsible for return shipping costs.
- Damaged, defective, or incorrect items: Velcari will cover the return or replacement cost and may offer a replacement or refund after review.
- Size exchanges: We offer free exchanges for size replacements at no cost to you.
Registered Business Address: UNIT B, 12/F, Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong
Warehouse / Return Processing Address: 1345 Seaboard Industrial Blvd NW, Atlanta, GA 30318, United States
Note: Returns must be requested first by contacting support@velcari.com before sending any item back.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. As stated above, for damaged, defective, or incorrect items Velcari will cover the return or replacement cost and may offer a replacement or refund after review.
Exceptions / Non-Returnable Items
All apparel items are returnable as long as they meet the conditions outlined above.
The following items cannot be returned:
- Underwears
- Gift cards
Please get in touch if you have questions or concerns about your specific item.
Restocking fees
We do not charge a restocking fee on any return or exchange. Provided your item meets our return conditions (unworn, unused, with tags, in original packaging, within 30 days of receipt), you will receive a full refund of the purchase price to your original payment method. No deductions or restocking charges apply.
Exchanges
For size exchanges, contact us at support@velcari.com and we'll arrange a free exchange. For any other reason, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at support@velcari.com .
Last updated: May 27, 2026
Contact Information
Velcari is operated by Velcari Limited
Company Registration Number: 78606086
Registered Business Address: UNIT B, 12/F, HANG SENG CAUSEWAY BAY BUILDING, 28 YEE WO STREET, CAUSEWAY BAY, HONG KONG
Email: support@velcari.com
Phone: +1 (855) 213-7715
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM UTC-4