Refund policy

At Velcari, your satisfaction is our priority. We strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns for both defective and non-defective products. Items must be returned in new and unused condition.

Return Window: 30 days from the date of delivery

Return Method: Items must be returned at a designated drop-off location

Restocking Fees: No restocking fees apply

To initiate a return, please contact our support team at support@velcari.com with your order details.

Exchanges

Need a different size or color? We also accept product exchanges within the same 30-day window. Items must be in new condition.

Shipping Costs

Please note that we are unable to refund shipping costs if your order has already shipped We also cannot provide return shipping labels. You are responsible for covering the shipping costs to our warehouse in Belgium when returning or exchanging items with us.

Refunds

Once your return is received and inspected, we will process your refund within 5 business days. Refunds will be issued to your original method of payment.

If you have any questions about this policy or need assistance with a return or exchange, please contact us at support@velcari.com. We're here to help!