Shipping policy
At Velcari, we celebrate the act of discovery. We work with small vendors from all over the world to share their products; some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, so all our shipping times are guidelines only, and specific delivery dates are not guaranteed.
Order Processing and Delivery Schedule:
Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Order Cut-off Time
Orders placed before 6:00 PM will be processed on the same business day. Orders placed after this time will be processed on the next business day.
Standard & Priority Shipping Handling Time:
Order Handling Time:
Priority Shipping: 1-2 Business days (Monday-Friday)
Standard Shipping: 2-4 Business days (Monday-Friday)
Shipping Transit Time:
6-10 Business days (Monday-Friday)
Total Shipping Time ( Handling Time + Transit Time):
Priority Shipping: 7-12 Business days (Monday-Friday)
Standard Shipping: 8-14 Business days (Monday-Friday)
Order Confirmation:
After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.
Shipping Carrier:
We partner with USPS, Canada Post, Australia Post, and local carriers around the globe to ensure timely and safe delivery. All orders from Velcari come with free shipping over $150 USD.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered as soon as they become available. So if you ordered more than one item on a single order and receive only a part of your items, don't worry—you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our Tracking Page. If you are unsure of your Tracking ID, please check your shipping confirmation email or contact us directly at support@velcari.com. Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@velcari.com if you believe you have provided an incorrect shipping address.
Lost/Stolen Packages
Velcari is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier using the information provided on our Tracking Page. If you have any further questions on how to do this, please reach out to our customer support team at support@velcari.com.
Customer Service : 9:00 Am To 5:00 Pm (Mon To Fri)
Email: support@velcari.com
Phone : +1 (855) 213-7715
Address: Unit B, 12/F, Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong.