Frequently Asked Questions
Processing: 1–3 business days
Standard Shipping: 7–13 business days total
Priority Shipping: 6–11 business days total
You'll receive a tracking number via email once your order ships. Track your order anytime at the top of our website under "Track Your Order."
Yes, we gladly accept returns within 30 days of receiving your order.
Just contact our customer service team at support@velcari.com and we'll take care of the rest. For damaged, defective, or incorrect items, Velcari will cover the return or replacement cost and may offer a replacement or refund after review.
We offer free size exchanges. If your order doesn't fit, just reach out and we'll arrange an exchange at no extra cost to you.
Our customer service team is happy to help — contact us anytime at support@velcari.com.
You'll receive a tracking number via email within 24-48 hours of your order shipping.
Use it to monitor your delivery in real-time at:
- The courier's website (link provided in email)
- Our Track Your Order page
Your tracking updates every 24 hours as your package moves through the shipping network.
If you can add it to your cart, it's in stock and ready to ship!
Out of stock items are marked as "Sold Out" and cannot be added to cart.
We're here to help with sizing, style advice, order updates, or any questions!
Email us: support@velcari.comÂ
Response time: Within 12 hours (often faster)
Your perfect shopping experience is our priority.
We're here for you Monday to Friday, 9am – 6pm (UTC-4)
We aim to respond to your inquiries within 12 hours.
Handpicked for You
OUR PROMISE TO YOU
At Velcari, We stand behind every detail.
From design to delivery. If anything feels off, we’ll take care of it. no questions asked. Because your experience matters as much as our craftsmanship.
